Adonis Diaries

“Don’t do what I said, do what I meant.” Never promise if you can’t deliver

Posted on: May 16, 2014

“Don’t do what I said, do what I meant.”

That’s what most leaders and owners and bosses and customers want, isn’t it?

We want employees who know the why, not just the details of the how.

We want customer service people and partners and vendors who understand.

Which is what we get, at least until we encounter the first time that we’re unpleasantly surprised. It’s in that moment, when we demand a refund, or fire someone, or insist on rules being followed to the letter—that’s when it all falls apart and stops being a relationship based on understanding and turns into one that’s built on compliance to the rules.

If you want the people you work with to act with understanding, then you must trust them to use their best judgment, even when that means you didn’t get exactly what you said you wanted.

The failure is yours, because you didn’t help people understand the reasoning.

When you accept responsibility for that failure, when you educate instead of demand, you can gain the benefits of working with people who understand, instead of merely comply.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

adonis49

adonis49

adonis49

Blog Stats

  • 1,427,401 hits

Enter your email address to subscribe to this blog and receive notifications of new posts by email.adonisbouh@gmail.com

Join 774 other followers

%d bloggers like this: