Adonis Diaries

What do people really think behind your back? And why this urge to fill a vacuum?

Posted on: July 4, 2018

Create a vacuum, don’t fill it

On the path from awareness to a sale, the marketer has to create a vacuum.

The goal of that short film or that sales letter or that invitation to a seminar shouldn’t be to answer every question and completely describe what’s on offer.

No, effective marketing amplifies awareness of a problem or an opportunity, a problem the product or service solves or an opportunity it creates.

I know it’s tempting to sell with bullet points and an overwhelming amount of data. I

t gets you off the hook and requires little in the way of creativity or guts. Storytelling requires both.

“But what do people really think?”

You know, behind your back…

What do they think of your product or your sales pitch or your speech?

What do they think of your new sweater or your new friend?

Hint: You won’t find out by searching for yourself on Twitter or Facebook.

You won’t find out by eavesdropping in the lounge, either. Or by reading the reviews.

Sure, you’ll hear what people say when they have an audience, you’ll hear condensed, pointed, witty take-downs, but no, you won’t hear what they really think.

All you’ll do is bring yourself down and strengthen the resistance.

No, the only way to know what people think is to watch what they do, not what they say.

Do they come back for more? Do you cause them to change their behavior? Can you make them smile?

Howard Cosell was loud, but he was more entertaining than right.

The same is true for the armchair critics (amateur and professional) that have a megaphone they’re using to criticize you.

Posted by Seth Godin on March 29, 2013

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